Frequently Asked Questions (FAQ)

Welcome to the Velina Lorven V&L LLC Frequently Asked Questions (FAQ) page—your go-to resource for all things activewear, from selecting the perfect $5.99 Men’s Performance Tee for your next trail run to navigating shipping for our $8.99 Maternity Support Tank across the U.S. or internationally. At Velina Lorven, we know that a confident stride starts with clear answers, which is why we’ve curated this comprehensive guide based on the real questions our 50,000+ customers ask most often. Since our founding in 2018, we’ve processed thousands of inquiries through our Albuquerque headquarters, refining our products and policies to make your experience as seamless as our four-way stretch fabrics.

This FAQ is organized into intuitive categories to help you find what you need fast, whether you’re a first-time buyer eyeing our affordable $4-10 lineup or a loyal fan bundling up on $7.49 Women’s Seamless Leggings. Our answers draw from customer feedback, expert insights from our wellness team, and our unwavering commitment to transparency, quality, and value. Still have a question? Reach out anytime via our 24/7 live chat on velinalorven.shop, email at info@velinalorven.shop, or phone at +1 (498) 409-0146—we respond within hours and love turning queries into conversations.

As of October 17, 2025, we’ve updated this page with the latest on our Fall 2025 collection, including new eco-friendly dyes in our $6.49 Sports Bras. Dive in, and remember: every answer here is designed to empower your active lifestyle. Let’s get you moving!

Product Questions

Our sportswear is crafted for real life—breathable, durable, and stylish without the premium price tag. Below, we address common curiosities about our men’s, women’s, and maternity lines, all priced between $4 and $10 for unbeatable value.

What types of products do you offer, and how are they categorized?

Velina Lorven specializes in high-performance sportswear for men, women, and expectant mothers, ensuring everyone can embrace activity with confidence. Our collections are divided into three main categories, each featuring innovative designs like moisture-wicking fabrics, adjustable panels, and antimicrobial treatments—all at everyday low prices from $4 to $10.

• Women’s Sportswear: Versatile pieces for workouts, errands, or lounging. Highlights include the $7.49 Seamless Leggings (four-way stretch for yoga or HIIT), $6.49 Supportive Sports Bras (medium-impact with removable pads), and $5.99 Breathable Tanks (UPF 30+ for outdoor runs). These are designed with inclusive sizing (XS-3XL) and body-positive cuts that flatter diverse shapes.
• Men’s Sportswear: Built for endurance and style, from gym sessions to casual Fridays. Top picks: $5.99 Performance Tees (quick-dry poly blend), $8.99 Joggers (tapered fit with zip pockets), and $4.99 Athletic Shorts (mesh-lined for breathability). Engineered for sweat management and chafe-free movement, they’re a favorite among runners and weightlifters.
• Maternity Sportswear: Thoughtfully adapted for prenatal and postpartum needs, with expandable waists and gentle support. Must-haves: $8.99 Maternity Support Tanks (bamboo viscose for softness), $6.99 Maternity Leggings (over-the-bump panel), and $4.99 Maternity Shorts (seamless for comfort during walks). Endorsed by obstetricians for safe, stylish activity.

We rotate seasonal drops—check our Fall 2025 lineup for cozy $9.99 Hoodies in earth tones. All products undergo 50+ quality tests, ensuring they hold up to 200 washes. If you’re mixing categories, our bundle builder saves 15% on combos like a $12.48 women’s tee and leggings set.

Customer Tip: “The maternity tank changed my prenatal Pilates—soft, supportive, and only $8.99!” – Maria, Albuquerque, NM.

What materials are used in your products, and are they sustainable?

Quality starts with the fabric—that’s why we source premium, eco-conscious materials for every $4-10 piece. Our blends prioritize performance, comfort, and planet-friendliness, with 90% of our lineup featuring recycled or organic components.

• Core Fabrics: Recycled polyester (from plastic bottles) for moisture-wicking in $5.99 Tees; organic cotton-spandex mixes for breathability in $7.49 Leggings; bamboo viscose for hypoallergenic softness in $8.99 Maternity Tanks.
• Innovative Features: Four-way stretch for unrestricted movement, UPF 50+ coatings for sun protection in $4.99 Shorts, and silver-ion treatments to fight odors in $6.49 Bras—lasting up to 50 washes.

Sustainability is woven in: We partner with GOTS-certified suppliers, reducing water use by 30% per garment compared to industry averages. Our “Cycle Back” program recycles old items for 20% off new ones, closing the loop on waste. No harmful chemicals—OEKO-TEX certified for skin safety, especially crucial for maternity wear.

Compared to fast-fashion rivals, our pieces endure longer, saving you money long-term. Fun fact: In 2025, we’ve offset 10,000 tons of carbon through tree-planting partnerships tied to every purchase.

How do I choose the right size? Do you have a size guide?

Sizing should feel intuitive, not intimidating—which is why our detailed guide on velinalorven.shop ensures a perfect fit for our $4-10 essentials. We use inclusive, vanity-free measurements based on real bodies, with options from XS-3XL (and maternity-specific up to 3X).

• Access the Guide: Scroll to product pages or visit velinalorven.shop/sizing—includes chest, waist, hip, and inseam charts in inches/cm.
• Key Measurements:
  • Women’s Leggings ($7.49): Waist: XS (24-26″), XL (36-38″); designed compressive for support.
  • Men’s Tees ($5.99): Chest: S (36-38″), L (42-44″); relaxed athletic fit.
  • Maternity Tanks ($8.99): Bump circumference expands 20-40″; pre- and post-partum friendly.

Pro Tip: Measure over undergarments with a tape—add 1″ for growth in maternity. Not sure? Use our AR try-on tool or chat for personalized recs. Free exchanges within 30 days mean zero risk.

Story Time: “The size chart nailed my $6.99 Shorts—first activewear that fits my curves without gapping.” – Taylor, Chicago, IL.

Are your products suitable for sensitive skin or allergies?

Absolutely—our hypoallergenic focus makes Velina Lorven a safe bet for sensitive skin, with all $4-10 items free of common irritants. We prioritize gentle, tested materials to keep you itch-free during intense sessions or tender pregnancy phases.

• Allergy-Safe Elements: No latex, nickel, or formaldehyde; pH-neutral dyes prevent reactions. Bamboo and organic cotton in $8.99 Tanks soothe eczema-prone skin.
• Testing Rigor: Third-party dermatologist-approved; 99% non-irritating in patch tests. Antimicrobial silver in $6.49 Bras fights bacteria without harsh chemicals.

For maternity, our fabrics are extra-soft to avoid stretch marks aggravation. If you have specifics (e.g., wool allergy), email us—we flag compatible items. 95% of sensitive-skin customers report zero issues, per 2025 surveys.

What makes your designs unique compared to other brands?

Innovation meets Southwest spirit: Our $4-10 pieces stand out with creative twists that blend function and flair, setting us apart from cookie-cutter competitors.

• Signature Touches: Asymmetrical hems on $9.99 Hoodies for dynamic flow; hidden pockets in $8.99 Joggers for keys/phone; modular nursing panels in $6.99 Maternity Tops.
• Inspiration Sources: Albuquerque’s landscapes—cactus motifs on $5.99 Tees, earthy palettes for Fall 2025. Personalization options like monogramming ($2 add-on) make them yours.

Unlike big-box brands, we iterate via customer input—40% of 2025 designs from feedback. Result? Timeless versatility: gym-to-street without looking sloppy.

Do you offer customization or personalization?

Yes! Elevate your $4-10 gear with easy customizations that add personality without hiking the price.

• Options Available: Monogramming (up to 3 letters, $2) on tees/hoodies; color mixing for bundles (e.g., $14.98 leggings + tank in custom shades).
• How-To: Select at checkout or via our configurator tool. Turnaround: 3-5 extra days.

Ideal for gifts—engrave “Trail Boss” on $7.49 Shorts. 2025 launch: Eco-embroidery from recycled threads.

Ordering and Checkout Questions

From cart to confirmation, our process is streamlined for speed—average checkout under 60 seconds on velinalorven.shop.

How do I place an order on your website?

Ordering is a breeze, designed for mobile-first shoppers grabbing $5.99 essentials on the go.

1. Browse: Filter by category/price ($4-10) or search “maternity leggings.”
2. Add to Cart: Click quantity—see instant total (e.g., 2x $7.49 = $14.98).
3. Checkout: Guest or login; enter shipping/billing.
4. Payment: Choose Stripe options (cards, Apple/Google Pay)—secure and fee-free.
5. Confirm: Get email with tracking; app push for VIPs.

New users: One-click signup with Google/Apple. International? Duties auto-calculated.

Can I modify or cancel an order after placing it?

Yes, within 30 minutes—our system flags pending orders for quick edits.

• How: Log in to “My Account > Orders” or email info@velinalorven.shop with order #.
• What Changes: Address, items (swap $6.49 Bra for $4.99 Short), quantity.
• Post-30 Min: Once shipped (1-2 days U.S.), contact for return.

In 2025, 85% of mods succeed pre-ship. Pro: Alerts for abandoned carts remind you to tweak.

What is your minimum order amount?

None! Shop single $4.99 items or bundles—flexibility is key for budget-savvy actives.

• Perks for More: Free U.S. shipping over $50; 10% off bundles ($20+).
• Wholesale Min: $200 for partners (40% discount on $4-10 stock).

This no-min policy lets you test-drive our $7.99 Joggers risk-free.

Do you offer gift cards or wrapping?

Gift wellness! $10-100 digital cards emailed instantly—perfect for gifting $8.99 Tanks.

• Wrapping: $3 add-on with recycled paper, ribbon, note (e.g., “Sweat in style!”).
• Buy: At checkout or velinalorven.shop/gifts.

2025 update: Themed cards for holidays, redeemable on any $4-10 purchase.

How do I track my order?

Stay in the loop with real-time updates—transparency from Albuquerque to your door.

• Tools: Email link post-purchase; “Track Order” in account dashboard.
• Carriers: UPS/FedEx for U.S. (2-5 days); DHL international (7-14 days).
• Alerts: SMS opt-in for milestones (shipped, out-for-delivery).

If delayed, proactive emails explain (e.g., weather holds). 98% on-time in Q3 2025.

Shipping and Delivery Questions

We ship nationwide and globally, prioritizing speed and eco-packaging for your $4-10 hauls.

What are your shipping rates and times?

Affordable, reliable delivery—U.S. focus with international ease.

• U.S. Domestic:
  • Standard: $4.99 (3-7 days), free over $50.
  • Express: $9.99 (1-3 days).
• International: $12.99-$24.99 (7-14 days to 40+ countries); duties extra (pre-calculated).

Times from Albuquerque hub; track via site. Eco-boxes: Recycled materials, no plastic fillers.

Do you ship internationally, and what are the restrictions?

Yes—to 40+ countries, including Canada, UK, Australia, EU, Asia. We adapt sizing/labels for locales.

• Process: Select country at checkout; Stripe handles currency.
• Restrictions: No embargoed nations; hazmat-free apparel only.
• Customs: We provide invoices; you cover fees (avg. 5-10% value).

2025 expansion: Faster EU via London hub. Testimonial: “My $6.99 Leggings arrived in Berlin hassle-free—love the tracking!” – Lena, Germany.

What if my package is lost or damaged in transit?

Rare (0.5% rate), but covered—your satisfaction first.

• Steps: Contact us within 7 days of delivery (or expected date) with photos/order #.
• Resolution: Full refund/replacement + carrier claim; free return label if needed.
• Insurance: All shipments included; declare value for high-volume.

Our team partners with carriers for swift fixes—average 3-day turnaround.

Can I choose a specific delivery date or signature requirement?

Flexibility built-in:

• Scheduling: Select windows at checkout (e.g., weekend for $8.99 Hoodie).
• Signature: Opt-in for valuables ($50+); default no for speed.
• Hold at Location: Amazon/Gym lockers via UPS Access Points.

Pro: APO/FPO for military—free standard.

How do you handle eco-friendly shipping?

Green from start to finish—aligning with our sustainable fabrics.

• Packaging: 100% recycled cardboard, soy ink labels, minimal fillers.
• Carbon Offset: Every order plants a tree via partnerships (10,000 in 2025).
• Carrier Choices: Low-emission routes prioritized.

Your $4.99 Short ships light—reducing footprint by 20% vs. competitors.

Payment Questions

Secure, simple payments via Stripe—echoing the trust in our $4-10 quality.

What payment methods do you accept?

All major options for seamless checkouts:

• Credit/Debit Cards: Visa, MC, Amex, Discover—tokenized for safety.
• Digital Wallets: Apple Pay, Google Pay—one-tap speed.
• No Others: For now; exploring BNPL in 2026.

No fees; global currencies supported. See our Payment Methods page for details.

Is shopping on your site secure?

Fortress-level: Stripe’s PCI Level 1, HTTPS everywhere, no data storage.

• Protections: Tokenization, fraud AI, 3D Secure.
• Guarantees: 100% refund if breached (never happened).

Shop $7.49 Leggings worry-free—99.9% secure rate.

Why use Stripe, and what if a payment fails?

Stripe’s reliability powers us—fast, global, innovative.

• Why: Zero downtime, 135 currencies, rewards-friendly.
• Failures: Retry auto; contact for manual (95% fixed instantly). Common: Expired cards—update in account.

Tip: Save method for one-click futures.

Can I use multiple payment methods for one order?

Yes—for larger carts (e.g., split $29.90 bundle: card + wallet).

• How: At checkout, add sequentially via Stripe.
• Limits: Up to 3; ideal for rewards mixing.

Saves on a $9.99 Hoodie + $5.99 Tee haul.

Do you offer payment plans or financing?

Via card issuers (e.g., Affirm-like on Amex)—no in-house yet.

• 2026 Tease: BNPL for $50+ orders, 0% interest.
• Workaround: Split bundles into smaller $4-10 transactions.

Keeps wellness accessible.

Returns and Refunds Questions

Hassle-free policy—shop with confidence.

What is your return policy?

30-day window, simple as our designs.

• Eligible: Unused, tags on; free label provided.
• Process: Print label from account; ship to Albuquerque.
• Exchanges: Same cost, new size/color.

99% approved; see Refund and Return Policy for full deets.

How do I initiate a return?

Effortless:

1. Log in > Orders > Select > “Return Items.”
2. Choose reason (fit, defect); get label.
3. Pack/ship—refund in 5-10 days.

$6.49 Bra not supportive? Swap for $7.49 alternative free.

What items are non-returnable?

Minimal exclusions:

• Personalized: Monogrammed $5.99 Tees.
• Hygiene: Opened underwear (rare in activewear).
• Final Sale: Clearance under $4 (marked).

All else? Returnable.

How long do refunds take?

3-5 business days to process, 5-10 to account.

• Method: Original payment—Stripe speed.
• Tracking: Email confirmation.

Faster than industry avg. (7-14 days).

Do you offer store credit instead of refunds?

Preferred by 40%—full value, no expiration.

• Why: Extra 10% bonus for future $4-10 buys.
• How: Select at return portal.

“Credit let me upgrade to $8.99 maternity set—win!” – Jess, Denver.

Account and Privacy Questions

Your data, our vault—CCPA/GDPR compliant.

How do I create or manage my account?

Quick setup:

• Create: Email/password or social login at checkout.
• Manage: Dashboard for orders, saves, addresses.
• Delete: Privacy settings > Request erasure.

VIP perks: Wishlists, reorder favorites like $7.99 Shorts.

What is your privacy policy?

Full protection—see dedicated page.

• Key: No sell/share; opt-out cookies.
• Data Use: Orders/feedback only; secure servers.

Trust us with your $4.99 order details.

Can I update my email or password?

Yes—account settings, instant.

• Security: Two-factor optional; forgot password link.

Do you have a loyalty program?

Yes—earn points per $1 spent (1:1), redeem for $5 off.

• Tiers: Silver (100 pts), Gold (500: free ship).
• Join: Auto at first purchase.

Boosts value on $6.99 hauls.

Wholesale and Partnership Questions

Scale your business with our $4-10 wholesale.

Do you offer wholesale pricing?

Yes—for gyms, retailers: 40% off min $200.

• Apply: velinalorven.shop/wholesale; approved in 48 hrs.
• Terms: Net 30, custom bundles (e.g., 100x $5.99 Tees).

2025 partners: 50+ U.S. studios.

How can I become an affiliate or ambassador?

Amplify activewear love:

• Affiliate: 15% commission via ShareASale—sign up link on site.
• Ambassador: Free gear for reviews; apply with socials.

“Ambassador role got me $100 credit—plus community!” – Ryan, LA.

What are the terms for collaborations?

Custom—email partnerships@velinalorven.shop.

• Examples: Co-branded $7.49 lines, pop-ups.
• Perks: Revenue share, marketing support.

Excited for 2026 wellness collabs.

General Questions

Where are you located, and can I visit?

Headquarters: 1209 Mountain Road PL NE Ste R, Albuquerque, NM 87110.

• Visits: Appointment-only tours/fittings—book via contact.
• Why ABQ: Mountain inspo fuels designs.

What is your customer service availability?

24/7 chat/email; phone M-Sat 8AM-8PM MST.

• Response: <24 hrs; 95% first-contact resolve.

See Contact Us for channels.

Do you have physical stores?

Online-first, but pop-ups: Check events for 2025 (e.g., LA Fitness Expo).

• Plans: Pilot store in ABQ 2027.

How do you handle defects or quality issues?

Lifetime guarantee—free fix/replace.

• Report: Photo + order # to support.
• Warranty: 2 years standard.

Zero tolerance: “Defect on $4.99 Short? Replaced overnight—impeccable service.” – Pat, Texas.

What social responsibility initiatives do you support?

5% profits to women’s health (March of Dimes); annual park cleanups.

• 2025 Impact: 5,000 donated pieces to shelters.

Shop with purpose—your $8.99 buy helps.

Still Have Questions?

This FAQ covers 90% of inquiries, but we’re here for the rest. Head to Contact Us or chat now—your feedback shapes tomorrow’s answers. Thank you for choosing Velina Lorven: Where affordable activewear meets endless possibility. Keep moving!