Shipping Policy

I. Our Commitment to Getting Your Gear to You

At VELINA LORVEN V&L LLC, we understand that the anticipation of receiving your new activewear is part of the excitement. Our commitment to excellence doesn’t end with the design and quality of our products; it extends directly into our logistics and fulfillment processes. This Shipping Policy is designed to provide you with a comprehensive, transparent, and detailed overview of how we handle, process, and deliver your orders from our warehouse to your doorstep. We have meticulously crafted our shipping operations to be as reliable and efficient as the performance of our apparel. Our goal is to ensure that your experience with receiving your VELINA LORVEN order is seamless, predictable, and meets the high standards you expect from our brand. We partner with trusted and reputable shipping carriers to provide a range of options that balance speed with cost, catering to your individual needs whether you are just across the state or across the globe. Please read the following information carefully to understand our processing times, shipping methods, delivery timelines, and the policies that govern international orders and potential shipping complications.

II. Order Processing: The First Step

Before your order can ship, it must be processed within our fulfillment center. This is a crucial step that ensures accuracy and quality.

A. What is Order Processing?
Order processing encompasses the entire workflow from the moment your payment is confirmed to the moment the package is handed off to the shipping carrier. This includes order verification, inventory picking, quality control checks, careful packaging, and the printing of the shipping label.

B. Processing Time
Our standard processing time for all orders is 1 to 3 business days. Business days are Monday through Friday, excluding major U.S. federal holidays.

• What happens during this time?

  • Order Verification (Within a few hours): Our system confirms your payment and prepares your order for fulfillment.

  • Picking & Packing (1-2 days): Our warehouse team meticulously picks the exact items from our inventory. Each item undergoes a final visual quality inspection before being carefully packaged in appropriate shipping materials to prevent damage during transit.

  • Handoff to Carrier: Once packaged and labeled, your order is placed in our carrier pickup queue. You will receive your “Your Order Has Shipped!” notification email at this stage.

C. Factors That Can Affect Processing Time

• Order Volume: During high-demand periods such as major holidays, new collection launches, or promotional sales, processing times may extend to the upper limit of the 3-business-day window.

• Order Complexity: Large orders with multiple items may require slightly more time to ensure all items are accurately picked and packed.

• Item Availability: The vast majority of our items are in stock and ready to ship. In the rare event an item is temporarily out of stock, we will notify you via email within 24 hours with an updated estimated shipping date and the option to cancel that item or the entire order.

III. Domestic Shipping Within the United States

We are proud to serve customers across all 50 states, Washington D.C., and U.S. territories from our operational hub in Albuquerque, NM.

A. Shipping Carriers and Methods
We primarily partner with USPS (United States Postal Service), UPS (United Parcel Service), and FedEx. The specific carrier and service level offered at checkout are determined by your shipping address, the weight of your package, and the most cost-effective and reliable option available.

B. Shipping Options and Estimated Delivery Times
Once your order is processed (within 1-3 business days), the following delivery timelines apply:

Please note: These are estimated transit times provided by the carriers and are not guaranteed. Delivery can be affected by factors such as weather, carrier volume, and logistical delays.

C. Shipping Costs
Shipping costs are calculated in real-time at checkout based on:

• The shipping destination (ZIP code).

• The total weight and dimensions of your package.

• The shipping speed you select.

We periodically offer FREE STANDARD SHIPPING on all domestic orders over a specified amount. Please check our website homepage or banner promotions for current offers.

IV. International Shipping

VELINA LORVEN is a global brand, and we are thrilled to ship our products worldwide.

A. Shipping Carriers and Methods
For international orders, we utilize a combination of USPS First-Class International Package Service, UPS Worldwide, and FedEx International services. The service offered will be the most reliable and trackable option for your country.

B. Estimated Delivery Times
International delivery times vary significantly based on the destination country and customs processing. General estimates are as follows:

• Canada & Mexico: 7 – 14 Business Days

• Europe & Australia: 10 – 18 Business Days

• Asia & South America: 14 – 21 Business Days

*These timelines are estimates and begin after the 1-3 business day processing period. They do not include time spent in customs.*

C. International Shipping Costs & Charges

• Shipping Fees: International shipping fees are calculated at checkout and are the customer’s responsibility.

• Customs, Duties, and Import Taxes: You, as the recipient, are solely responsible for paying any and all customs, duties, tariffs, import taxes, and brokerage fees levied by your country’s government. These charges are not included in the product price or the shipping cost paid to VELINA LORVEN. We have no control over these fees and cannot predict what they may be. Please contact your local customs office for more information.

D. Customs Declarations
International shipments are required by law to clear customs. We are legally obligated to declare the accurate value of the contents on the customs form and cannot mark the items as a “gift” or with a lower value. This ensures full compliance with international trade regulations.

V. Order Tracking

We believe you should always know where your order is.

• Shipping Confirmation: The moment your order is scanned by the shipping carrier, you will receive an automated email with your tracking number and a direct link to track your package on the carrier’s website.

• How to Track Your Order: You can also track your order by logging into your account on velinalorven.shop and viewing your order history.

• Understanding Tracking Information: Carrier tracking information is typically updated as the package moves through their network. Please allow 24-48 hours for the tracking information to become active and show initial scans after you receive the notification.

VI. Shipping Address & Order Changes

Accuracy is paramount for a successful delivery.

A. Shipping Address Accuracy
You are solely responsible for providing the correct and complete shipping address at checkout. Please double-check your address before submitting your order. VELINA LORVEN is not responsible for orders shipped to an incorrect or outdated address provided by you.

B. Changing Your Shipping Address
If you need to change your shipping address, you must contact us immediately at info@velinalorven.shop or by phone at +15052073188. We can only modify the address if your order has not yet been processed and shipped. Once an order has entered the “Processing” or “Shipped” status, we are unable to reroute the package.

C. Canceling or Modifying an Order
Similarly, if you need to cancel your order or add/remove an item, you must contact us as soon as possible. We can only accommodate these requests if the order has not advanced beyond the initial processing stage.

VII. Potential Shipping Issues & Lost Packages

Despite our best efforts and those of our carrier partners, issues can occasionally arise.

A. Delivery Exceptions
Sometimes, a carrier may report a “delivery exception.” This can include:

• Weather delays.

• Incorrect address (attempted delivery).

• Recipient not available for signature (if required).
  In such cases, the carrier will typically leave a notice and attempt re-delivery or hold the package at a local facility for pickup. Please use your tracking number to communicate directly with the carrier to resolve the issue.

B. Lost or Stolen Packages

• In Transit: If your tracking information has not updated for more than 7 business days for domestic shipments or 15 business days for international shipments, please contact us. We will open a research case with the shipping carrier on your behalf.

• Delivered But Not Received: If the carrier shows your package as “delivered” but you cannot locate it, please first:

  1. Check around your property, including with neighbors, leasing offices, or behind obstructions.

  2. Verify the delivery address on the tracking details.

  3. Contact your local post office or carrier hub with your tracking number.
     If the package is still missing after 3 business days, contact us, and we will assist in the investigation. However, VELINA LORVEN cannot be held responsible for packages that are marked as delivered by the carrier.

VIII. Returns and Shipping

If you need to return an item, please refer to our detailed Refund and Return Policy. Please note that original shipping fees are non-refundable. For returns not due to our error, you are responsible for the cost of return shipping.

IX. Contact Us About Shipping

For any questions regarding this shipping policy or a specific order, our customer service team is here to help.

Email: info@velinalorven.shop
Phone: +15052073188
Hours: Monday – Friday, 8:00 AM – 6:00 PM MST.

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.